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Welcome to ACORD Help Center

Microsoft Teams Audio or Video Issues

ACORD Help Desk
  • Updated

Possible causes:

  • Mic or camera not working
  • Misconfigured Device settings

Steps to Fix:

1. Check Device Permissions

  • Check Microphone Permissions
      • Open Settings > Privacy & security > Scroll down to Microphone
      • Confirm Microsoft Teams has permissions to access the microphone

 

  • Check Camera Permissions
      • Open Settings > Privacy & security > Scroll down to Camera
      • Confirm Microsoft Teams has permissions to access the camera

2. Check Audio and Video Settings

  • Open Teams Settings: Click on the ellipsis by your profile picture at the top-right corner > select Settings from the menu

 

  • Select the Devices tab
    • Under Audio section:
        • Speakers – select the speakers/headphones you are using
        • Microphone – select the correct microphone (built-in microphone, headset)
        • Test your audio by clicking 'Make a test call' – Teams will record a short message and play it back to you, allowing you to verify if the mic and speakers are working

  • Test Audio and Video 
    • Under Video section:
        • Ensure camera is set to Integrated Camera
        • Turn on your laptop camera and confirm it appears in the preview

 

 

3. Restart Teams and Your Computer

  • Full close Teams: Right-click the Teams icon in the system tray and select Quit

 

  • Restart the computer – a reboot can refresh device connections
  • Reopen Teams and check if the headset appears in Settings > Devices

 

If your headset or Bluetooth device is missing from the Microphone or Speaker drop-down menu, try the following troubleshooting steps:

 

 

1. Check if the headset is properly connected

  • For USB Headsets:
      • Unplug & reconnect the headset
      • Try a different USB port
  • For Bluetooth Headsets (Wireless headsets, AirPods):
      • Confirm Bluetooth is enabled: Open Settings > Bluetooth & devices > Confirm it's turned on
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      • Put the Bluetooth headset in pairing mode (for AirPods, open the case & hold the pairing button)

 

2. Check if Windows Recognizes the Headset

  • Open Settings > System > Sounds
    • under Output, check if your headset appears
    • under Input, check if microphone is listed
    • If missing, unplug and reconnect the headset or restart Bluetooth

 

If the issue persist, submit a ticket to the ACORD Helpdesk through this link https://acordhelpdesk.zendesk.com/hc/en-us/requests/new or email helpdesk@acord.org.

 

 

 

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