If Teams is not opening or working properly, follow the steps below to reset.

1. Restart Teams – Close and reopen the app

2. Repair and Reset Teams

If restarting doesn't help, try repairing and resetting Teams

• Search for Teams in your Start Menu
• Right-click on Microsoft Teams and select App Settings

• In the settings menu:
  • Click Repair to fix Teams without losing your data
  • Click Reset to restore Teams to its default settings (note this will remove custom settings and cached data)

If the issue persist, submit a ticket to the ACORD Helpdesk through this link https://acordhelpdesk.zendesk.com/hc/en-us/requests/new or email helpdesk@acord.org.