This article contains troubleshooting steps that may help improve your Amazon WorkSpace's performance and overall system health.
 

1. Network Health Verification
   • In the Amazon WorkSpaces client, click the Network Summary icon (top-right).
   • If you are missing multiple green checks your computer or Amazon Workspaces client may require an update.
   • If applicable take a screenshot before updating and another after to compare improvements in network health:
2. Laptop Health Check/Update
   • Contact your internal laptop provider to ensure your OS and drivers are fully up to date.
3. AWS Workspaces Client Update
   • Compare your AWS Workspaces Client version with the latest release:

     • Check your client version:

        

     • Check the latest Amazon Workspaces Client version from this link https://clients.amazonworkspaces.com/ by clicking "Release notes":

        

     • After downloading the latest Amazon Workspaces Client launch it to install the application for the first time, repair your existing client, or remove your client in preparation for a fresh installation.
4. Installation Settings
   • If you reinstall, during the Amazon WorkSpaces Setup wizard, check the boxes to install any available components/drivers (e.g., USB redirection driver) for full functionality.
5. Check Task Manager
   • Open the Windows Start menu within your Amazon Workspace and search for "Task Manager". Open the program and observe how much of your machine's resources are being used. If any of these measures are consistently at or near 100% please reach out to the ACORD Help Desk at helpdesk@acord.org with a screenshot.
6. Request Reboot
   • Occasionally an Amazon Workspace can act up even when all signs point to a healthy system. If you've gone through the rest of this document and still are facing issues, please reach out to the ACORD Help Desk at helpdesk@acord.org for a Workspace Reboot.