If Postman is freezing/greyed out and/or not functioning properly, follow the below steps.

Step 1. Restart Postman

• Close and reopen Postman to refresh the app

Step 2. Force Close Postman

• Open Task Manager → find Postman under the Processes Tab → Right-click & End Task

Step 3. Restart the computer

Step 4. Uninstall and Reinstall Postman

• • • Before uninstalling, ensure collections are synced to postman account or exported to avoid data loss.
• Control Panel → Programs → Uninstall a program → find Postman → Uninstall
• Go to Postman site & install latest version

Step 5. Try Postman Web: https://identity.getpostman.com. It has most of the same features and can be used as an alternative.

Step 6. Delete Postman's Local Data - this step might reset some settings, but user's collections and request should be safe if they are synced to user's postman account

Go to the following folder:  C:\Users\<YourUsername>\AppData\Roaming\Postman
You can delete or rename the postman folder to reset the app's configuration.

If the issue persists, submit a ticket to ACORD Helpdesk through this link https://acordhelpdesk.zendesk.com/hc/en-us/requests/new or email helpdesk@acord.org