If Your Laptop is Running Slow

Step 1: Restart Your Laptop

1. Click on the Start Menu (Windows Logo) on your taskbar and select the Power icon
2. Select Restart and wait for your laptop to reboot

Step 2: Close Unused Applications

1. Open Task Manager – Press Ctrl + Shift + Esc or search Task Manager in the Start Menu
2. Review the apps at the top of the Processes tab & determine what app is using high resources
   
   1. 1. Close unused Google Chrome tabs if you've got many open
      2. Close unused apps

Step 3: Free Up Disk Space

1. Click Start > Settings > System > Storage
2. Click Temporary files and select files to delete
3. Empty the Recycle Bin – find the icon on your desktop, right-click it, and select Empty Recycle Bin

Laptop Won't Turn On

Step 1: Check Power Connection

1. Plug in your laptop charger
2. Look for the charging light (if it's off, the charger may not be working)
3. Try a different power outlet

Step 2: Perform a Hard Reset

1. Unplug the laptop charger
2. Press and hold down the power button for 30 seconds
3. Plug in your laptop charger
4. Press the power button again to turn it back on

Step 3: If the above don't work, then try the following

1. Unplug the laptop charger
2. Look for a small pin hole underneath the laptop as shown below
3. Using a paper clip, press the reset button 5 times
4. Plug in your laptop charger
5. Press the power button to turn it back on

If Your Screen is Black but the Laptop is On

Step 1: Try Resetting the Display

1. Press Windows key + Ctrl + Shift + B at the same time
2. Wait a few seconds to see if the screen comes back

Step 2: Connect to an External Monitor (if available)

1. Plug an HDMI or DisplayPort cable from your laptop to an external monitor
2. If the external monitor works, your laptop may have an issue – report this to the Help Desk

Step 3: Force Restart Your Laptop

1. Hold down the power button for 10-15 seconds until the laptop turns off
2. Wait 5 seconds, then press the power button again to turn it back on

If this does not work, submit a ticket to the ACORD Helpdesk through this link https://acordhelpdesk.zendesk.com/hc/en-us/requests/new or email helpdesk@acord.org.