Here are self-help instructions for troubleshooting home Wi-Fi issues:

Step 1. Ensure Wi-Fi is enabled & connected

• Click the Wi-Fi icon in the taskbar (bottom-right corner of the screen).
• Check if you're connected to a network:
  • • If connected, ensure it’s the correct network.
    • If not connected, select the correct network and click Connect. Enter the password if prompted.

Step 2. Check Airplane Mode Is Turned Off

• Click the Wi-Fi icon in the taskbar (bottom-right corner of the screen).
• Ensure Airplane Mode is turned off (it should not be highlighted).

Step 3. Check Your Connections

• Ensure your router and modem are plugged in and powered on.
• Confirm all cables are securely connected.

Step 4. Restart Your Devices

• Restart your laptop.
• Power off your router. Wait for 10 minutes, then turn it back on.

Step 5. Run the Windows Network Troubleshooter

• Right-click the Wi-Fi icon in the taskbar.
• Select Diagnose network problems.
• Follow the on-screen instructions to let Windows identify and resolve the issue.

Step 6: Restart the Network Adapter

• Click Start > Settings > Network & internet 
• Click Advanced network settings at the bottom > Network reset
• Click Reset now and restart your laptop

Step 7. Forget and Reconnect to the Network

• Click Start > Settings > Network & internet
• Click Manage known networks
• Select your Wi-Fi and click Forget
• Reconnect by selecting the Wi-Fi name and entering the password

8. Check Other Devices

• Determine if the issue is specific to one device or all devices.
• If other devices work, the issue may be with the device, not the Wi-Fi.

If the issue persists, submit a ticket to ACORD Helpdesk through this link https://acordhelpdesk.zendesk.com/hc/en-us/requests/new or email helpdesk@acord.org