1. Verify Your Internet Connection

• Ensure you’re connected to a stable internet connection

• Test your connection by visiting a website or running a speed test.

2. Restart Your Device – This will clear any temporary glitches that might be interfering with the VPN connection.

3. Reconnect to the VPN – Disconnect and reconnect to the VPN.

4. Check VPN Credentials

• Double-check your username and password to ensure they’re entered correctly.

  • Go to Settings > Network & Internet > VPN > ACORD VPN MFA > Advanced Options

  • You may edit if the input does not reflect the below:

    • • Username should be acordny\your username

      • Password should be current laptop password

5. Reset your Office MFA

• If you're not receiving a code from Microsoft Authenticator, reset your MFA (Multi-factor Authentication)

• Go to https://www.office.com > On the bottom left, click on your profile icon > click View Account > click Security Info > Add sign-in method > Follow the instructions on the screen

6. Run Windows Troubleshooter

• Use Windows’ built-in troubleshooting tools:

  • Go to Settings > System > Troubleshoot > Other troubleshooters.

  • Run the Network and Internet troubleshooter.

  • Follow the instructions on the screen.

If the issue persists, submit a ticket to ACORD Helpdesk through this link https://acordhelpdesk.zendesk.com/hc/en-us/requests/new or email helpdesk@acord.org