The ACORD Helpdesk is here to support you with a wide range of IT-related issues. Below are the key areas where we can help:

Account & Access Issues

• Password Resets
• Account Lockouts
• Multi-Factor Authentication (MFA) issues
• New User Setup
• Access Requests
• Email Access Issues

Email & Communication Issues

• Outlook Issues
• AppRiver Email Quarantine
• Distribution Lists & Shared Mailboxes
• Email Forwarding & Auto-Replies

Software & Application Support

• Company Software Troubleshooting (Microsoft 365, JIRA, Zendesk)
• Software Installation & Updates
• License Requests & Renewals
• Cloud Applications (OneDrive, SharePoint, Teams)

Hardware & Device Support

• Laptop Issues
• Peripheral Devices (printers, scanners, docking stations, and external monitors)
• Mobile Device Issues

Network & Connectivity Issues

• Wi-Fi & VPN Problems
• Slow Internet & Network Performance
• Office Network Issues

Security & Compliance

• Phishing & Suspicious Emails
• Security Policy Compliance
• Data Loss Prevention

IT Service Requests & System Changes

• New Equipment Requests
• System Changes & Configuration
• Custom Requests

Server & Infrastructure Support

• Server Reboots & Maintenance (ABILA, JIRA, and other internal databases)
• Scheduled Patch Maintenance

If your issue isn't listed, feel free to submit a ticket to ACORD Helpdesk through this link https://acordhelpdesk.zendesk.com/hc/en-us/requests/new or email helpdesk@acord.org.