AppRiver is a security service that helps protect your organization from online threats. It filters all emails prior to reaching your inbox. This tool keeps your email safe from spam and viruses, and protect your device from cyberattacks.

How to Access AppRiver Spam

1. Go to https://cp.appriver.com/services/spamlab/ 

2. Enter your email address and click Continue

3. If you experience login issues, contact ACORD Help Desk Support

Navigating AppRiver: Key Features

Email Security Dashboard

• AppRiver helps protect your email by filtering out spam, phishing, and malicious attachments.
• The Email Threat Protection dashboard shows a summary of your email filtering status and quarantined emails
• Actions You Can Take:
  • • View Quarantined Emails: You can check for any emails that were flagged as suspicious (Spam or Malware)
    • Release an Email: If you believe a legitimate email was flagged incorrectly, you can release it from quarantine and it will appear in your Outlook inbox

Daily Quarantined Message Reports

• Every day at 5:00am, all staff receive a Quarantined Message Report email
• This report lists any emails that were flagged as potentially dangerous, such as spam or phishing attempts.
• You can take action on these messages by
  • • Releasing emails you believe are legit
    • Delete emails you believe are spam or a threat
    • Leaving them as-is if you don't wish to take action

Best Practices for Using AppRiver

• Be cautious of phishing: Always verify the sender and content of suspicious emails, even if they pass through the AppRiver filter.
• Check quarantined emails regularly: Ensure that legitimate emails haven’t been incorrectly flagged and released.
• Stay informed: Regularly check your email security dashboard for any updates on threats or changes to your security settings.

If you encounter issues or need assistance with AppRiver, reach out to IT support via helpdesk@acord.org or check the ACORD Help Center, for further guidance.