Confluence is a team collaboration and knowledge management tool. It allows tams to create, share and collaborate on documents and other content in a single space. Whether you're documenting a project, creating meeting notes, or maintaining internal knowledge, Confluence helps keep your team organized and aligned. 

How to Access Confluence

1. Go to https://confluence.acord.org

2. Sign in using your company email address and network password

3. If you experience login issues, contact ACORD Help Desk Support

Navigating Confluence: Key Components

Spaces

• Confluence organizes its content into Spaces. A space is like a workspace for a specific project, department or team.
• Each space contains pages, where you can add, edit, and organize content.

Pages & Templates

• Pages are individual documents where you can create content (e.g., project documentation, meeting notes, knowledge articles).
• Templates are pre-designed page structures that help streamline content creation, such as project plans and status reports.

Menus & Search

• Use the top search bar to find pages, spaces, or specific content quickly.
• The left-hand menu provides easy access to your recent pages, favorite pages, and space navigation.

Creating & Editing Content

Creating a Page

1. In the appropriate space, click on the Create button

2. Start with a blank page or choose a template

3. Add a title, content and any images, tables or attachments

4. Click Publish to save and share the page with your team

Editing a Page

1. Open the page you want to edit

2. Click on the Edit to make changes

3. After making your updates, click Publish again to save and update the page

Using Comments

• You can add comments to any page to collaborate with your team.
• To add a comment, scroll to the bottom of the page and type your feedback or questions.

Organizing Your Content

Creating and Managing Spaces

• Spaces help organize content by teams or projects.
• To create a space, click on the Spaces dropdown in the top menu and select Create space.
• Organize pages within spaces by adding subpages, or move pages between spaces as necessary.

Linking and Sharing Pages

• Linking: You can link pages within Confluence to create a network of related content. Use the Insert Link feature to add internal links to other pages.
• Sharing: To share a page, click on the Share button at the top of the page and send it to specific team members or groups.

Best Practices for Using Confluence

• Use clear and concise titles for your pages to make them easy to find.
• Keep pages organized within relevant spaces to reduce clutter.
• Regularly update pages to ensure they reflect the most current information.
• Collaborate by using comments and @mentions to engage with your team.

Articles to Reference:

Navigating through Confluence - https://www.atlassian.com/software/confluence/resources/guides

Create and Collaborate - https://www.atlassian.com/software/confluence/resources/guides/confluence-essentials 

Need Help?

For additional support, check our ACORD Help Center, or contact IT support at helpdesk@acord.org