Submit a ticket with ACORD Helpdesk to provide you with any of the below IT equipment (pending HR and management approval).

• Monitors – Additional or replacement monitors
• Keyboards and Mice
• Headsets
• Docking Stations – For connecting multiple peripherals
• Cables/Adapters – HDMI, Ethernet, USB-C, or other specific cables

Replacement Policy for Laptops and other Equipment

If you need a replacement for a laptop or any other IT equipment, follow the instructions below:

1. Contact ACORD Helpdesk

• Submit a ticket through this link https://acordhelpdesk.zendesk.com/hc/en-us/requests/new or email helpdesk@acord.org.
• Provide reasoning and other important information for device replacement.

2. What happens next?

• The Helpdesk will review your request and assess the functionality of your current device.
• If the device is damaged or no longer operational, the Helpdesk will provide a loaner device while your current device is being repaired.
• You will be kept informed about the progress and any next steps throughout the process.