Hi Everyone,

I wanted to send a quick update about submitting IT requests, so you can be sure your needs are routed to the right place and handled as quickly as possible. Please take a moment to review the updated guidance below.

There are now three main tracks for support:

• ACORD Help Desk (helpdesk@acord.org) — This covers general IT support, including hardware and software issues, access requests, ACORD application requests, ACORD website requests, and more.

• ASG Support (Portal submission) — Reach out here for anything related to ASG products and platforms.

• Infrastructure Requests (Jira Tickets) — Use this path for AWS infrastructure and environment-level requests.

📋 For the full list of what falls under each category, please review the guidance here: ACORD Help Desk v/s ASG Support Ticket v/s ASG Infrastructure

If you're ever unsure which path to use, reach out to the Help Desk via helpdesk@acord.org and we'll point you in the right direction.